Operations Manager (East Malaysia Region) - Hospitality Leadership Role in Bali

Are you a strategic and dynamic Operations Manager with a passion for hospitality and tourism? Rest N Go, a leading name in the hospitality industry, is seeking an experienced professional to lead and expand our operations in East Malaysia while also overseeing our growing presence in Bali. This is an exciting opportunity to be part of a dynamic team that is shaping the future of hospitality in the region.

As the Operations Manager, you will play a pivotal role in ensuring the smooth day-to-day operations of our hotels and resorts. You will be responsible for managing a team of operations professionals, implementing and monitoring operational policies, and ensuring that our guests receive the highest level of service. This role offers a unique chance to work in one of the most vibrant and diverse hospitality markets in the world, with a strong focus on innovation and guest satisfaction.

📋 Tanggung Jawab Pekerjaan

• Oversee the day-to-day operations of our hotels and resorts in East Malaysia and Bali, ensuring high standards of service and guest satisfaction.
• Manage and mentor a team of operations professionals, fostering a culture of excellence and continuous improvement.
• Implement and monitor operational policies and procedures to ensure compliance and efficiency.
• Collaborate with the management team to develop and execute strategic initiatives that drive business growth.
• Utilize data analytics tools to track and analyze operational performance, identifying areas for improvement.
• Ensure the safety and security of our guests and staff, implementing and enforcing safety protocols.
• Work closely with the finance team to manage budgets and ensure operational efficiency.
• Stay updated with industry trends and best practices, incorporating new strategies to enhance the guest experience.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in a similar role within the hospitality industry, with a proven track record of success.
• Strong leadership and management skills, with the ability to inspire and motivate a team.
• Excellent organizational and problem-solving skills, with the ability to work under pressure.
• Proficiency in English, both written and spoken.
• Knowledge of industry-standard software and tools, such as PMS (Property Management System), ERP systems, and data analytics tools.
• Certification in hospitality management or a related field is a plus.
• Previous experience working in a multi-cultural environment is highly desirable.

🛠️ Keahlian

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