Global Help Desk Intern (Fixed-Term Contract) - Remote from Bali

Join McKinsey & Company as a Global Help Desk Intern and kickstart your career in IT support with a world-renowned consulting firm. In this fixed-term role, you’ll provide first-level technical assistance to global team members, ensuring seamless communication and problem resolution. Based in Bali, you’ll work remotely from stunning locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, enjoying a unique work-life balance while contributing to a global team.

As a Global Help Desk Intern, you’ll be the first point of contact for technical issues, using tools like ServiceNow and Microsoft Teams to manage tickets and collaborate with colleagues worldwide. This role is perfect for students or recent graduates looking to gain hands-on experience in IT support, with opportunities to develop skills in remote work and cross-functional team collaboration.

McKinsey & Company is a global leader in management consulting, known for its innovative approach and commitment to excellence. By joining us, you’ll have the chance to work on challenging projects, learn from top professionals, and build a career in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Provide first-level technical assistance to global team members via email, phone, and chat.
• Manage and resolve IT issues using ServiceNow and other relevant tools.
• Collaborate with colleagues worldwide using Microsoft Teams and other collaboration platforms.
• Document and track IT incidents, ensuring timely resolution and follow-up.
• Assist in the implementation and maintenance of IT policies and procedures.
• Contribute to continuous improvement initiatives to enhance IT support services.
• Support remote work initiatives, ensuring seamless connectivity and troubleshooting for global team members.
• Participate in team meetings and contribute to knowledge-sharing sessions.

🎓 Kualifikasi & Syarat

• Currently enrolled in a degree program in IT, Computer Science, or a related field.
• Basic knowledge of IT support concepts and tools like ServiceNow and Microsoft Teams.
• Strong communication skills in English, both written and verbal.
• Ability to work independently and as part of a team in a global environment.
• Proactive attitude and willingness to learn and adapt to new technologies.
• Availability to work remotely from Bali, with flexible hours to accommodate different time zones.
• Passion for IT support and a desire to build a career in a world-renowned consulting firm.
• Valid work permit for Bali, Indonesia.

🛠️ Keahlian

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