Senior Executive - Customer Service Network (Bali-Based)

Samsung · 📍 Canggu, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25000000 - 40000000
Samsung is seeking a dynamic and experienced Senior Executive to join our Customer Service Network team in Canggu, Bali. This role offers a unique opportunity to work in a vibrant and multicultural environment while contributing to the success of one of the world's leading technology companies. The ideal candidate will have a strong background in customer service, excellent communication skills, and a passion for delivering exceptional service to our customers.

📋 Tanggung Jawab Pekerjaan

Lead and manage the Customer Service Network team in Bali, ensuring high levels of customer satisfaction and service quality.,Develop and implement customer service strategies that align with Samsung's global standards and local market needs.,Monitor and analyze customer service performance metrics, identifying areas for improvement and implementing corrective actions.,Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.,Provide training and mentorship to team members, fostering a culture of continuous learning and improvement.,Stay up-to-date with industry trends and best practices in customer service, applying this knowledge to enhance service offerings.,Represent Samsung at industry events, conferences, and customer meetings, both locally and internationally.,Ensure compliance with Samsung's policies, procedures, and legal requirements in all customer service activities.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 10 years of experience in customer service, with a proven track record in managing and leading customer service teams.,Strong understanding of Samsung's products, services, and customer service standards.,Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.,Proven ability to analyze customer feedback and develop actionable insights to improve service quality.,Experience in managing and optimizing customer service operations in a multicultural environment.,Fluency in English and Bahasa Indonesia, with excellent written and verbal communication skills.,Proficiency in using customer service management software and tools.

🛠️ Keahlian

Leadership and team managementCustomer service and relationship managementStrategic planning and implementationPerformance analysis and improvementMulticultural communication and sensitivityIndustry knowledge and trendsSoftware proficiency (e.g.CRM systemsdata analysis tools)
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