IT Support Technician - Computer Service & Maintenance Specialist

Join our dynamic team as an IT Support Technician specializing in computer service, troubleshooting, and maintenance in Bantul, Yogyakarta. This role is perfect for tech-savvy professionals passionate about resolving hardware and software issues while delivering exceptional customer service. As a member of our IT support team, you'll be the go-to expert for all things tech, ensuring our systems run smoothly and efficiently.

At Private Advertiser, we pride ourselves on our innovative approach to IT support. Our mission is to provide top-notch technical assistance to our employees, ensuring they have the tools and resources they need to succeed. In this role, you'll be working closely with our team to diagnose and resolve IT issues, perform hardware and software maintenance, and provide training and support to our users.

If you're looking for a challenging and rewarding career in IT support, we invite you to apply. We offer a competitive salary, a collaborative work environment, and the opportunity to grow your skills and advance your career.

📋 Tanggung Jawab Pekerjaan

• Provide first-level technical support to end-users, including troubleshooting hardware and software issues.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Perform routine maintenance tasks, including data backups, virus scans, and system updates.
• Monitor and maintain network infrastructure, including routers, switches, and servers.
• Document and maintain accurate records of all IT activities and issues.
• Provide training and support to end-users on the use of IT systems and software.
• Work with the IT team to implement and maintain security measures to protect our systems and data.
• Stay up-to-date with the latest IT trends, technologies, and best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in IT support, computer service, or a related field.
• Proficient in using IT support tools and software, including ServiceNow, Jira, and other ticketing systems.
• Strong knowledge of Windows and Linux operating systems.
• Familiarity with network protocols and technologies, including TCP/IP, DNS, and DHCP.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Fundamentals are a plus.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication and customer service skills.

🛠️ Keahlian

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